People buy things.
They pay for experiences.

Customer Experience Solutions for Brand Growth.

Evaluate Customer Experience

We immerse ourselves in your customers’ world to discover how your brand is perceived and performing from their perspective.

Identify Opportunities

Leverage our understanding of your customers and their expectations to craft an evolved journey centered around them.

Offer Customized
Solutions

Deliver clear, actionable strategies designed to sustainably deepen your relationship with your customers, fostering brand growth.

  • “Kate has quickly become an advocate for our store. She actively supports our small businesses and regularly shares relevant retail trends. She's the ‘real deal’ when it comes to putting the customer first.”

    — Jacqueline Azria
    Owner, Paulette Cold Spring

  • "I worked with Kate to develop a connected packaging solution. She has an innovative approach that integrates all elements of a customer's journey while always keeping brand equity as a priority. Her passion for retail and expertise in phygital strategies were instrumental in shaping the project’s success."

    Lorna Dragon, Executive Director, Packaging Innovation & Creative Design, The Estee Lauder Companies

  • “Kate always leads with the customer at the forefront, understanding that true loyalty is built through evolving relationships. Her deep knowledge of the luxury space, paired with a keen focus on adapting the loyalty program to meet the changing needs of repeat customers, was instrumental in creating lasting connections and delivering exceptional experiences.”

    — Clay Hewitt, Sr. Manger of Loyalty Programs, Neiman Marcus

  • “I loved working with Kate! She brings a legitimate blend of strategic thinking with hands-on immersion (she encouraged all of us to ‘get into stores more!’). Her expertise in ‘getting into the customer’s head’ is unparalleled. If you’re looking for someone who can elevate your brand while empowering your team to think bigger and smarter, Kate is who you need.”

    — Gavin Patchell, Former Director, Gap Inc., San Francisco, CA

  • “We had the joy of working with Kate shaping the future of the retail experience across the beauty industry. Her enthusiasm, expertise and energy was the difference between good and great, and we are so thankful for her time with us."

    Cameron Worth, Owner/Founder of SharpEnd / io.tt, London

Brands we have helped